1. How can I track my order?
You can track your order status anytime by clicking on the ‘Track Your Order’ link on our website. This will provide you with real-time updates about your shipment.
2. How long will it take to ship my order?
At V.G. Garments, we aim to process and dispatch all orders within 48 business hours.
Estimated Delivery Timelines:
Metro & Tier 1 cities: 3–4 business days
Tier 2 & Tier 3 cities & rural areas: 5–7 business days
International Orders: 7–15 business days, depending on the country
Note: If your order includes any product alterations, delivery may be delayed by 1–2 business days depending on the nature of the changes.
3. What should I do if I receive a tampered package?
If your package appears to be opened or tampered with, please do not accept it. Contact our customer support team immediately at 080-46984750 or email us at support@vggarments.com.
4. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or wrong product, please contact our support team within 24 hours of delivery at 080-46984750 or support@vggarments.com.
To assist you better:
Ensure the product is unused
Share clear photos of the product, especially highlighting the damaged or incorrect parts
5. Are the product colours shown on the website accurate?
We strive to display product colours as accurately as possible. However, due to variations in screen displays and device settings, actual colours may slightly differ from what you see online.